Statute

Online store regulations

These Regulations contain the rules of operation of the Dadoń store. Here you will find in particular information on the rules of placing an order, the offer, the right to withdraw from the contract and liability for the non-conformity of the Goods with the Contract.

§1 Definitions
Shop – online shop located at dadon.pl.
Seller – Emilia Dadoń, conducting business activity under the name Gospodarstwo Rybackie DADOŃ with its registered office at ul. Strzelecka 12, 76–004 Sianów (which address is also the address for deliveries), entered into the Central Register and Information on Business Activity, NIP: 4990479959, REGON: 364691717, e–mail address: sklep@dadon.pl, phone no. +48 504 136 304.
Customer – a natural person, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, placing an order within the Store and making purchases through the Store.
Consumer – a natural person concluding a contract with the Seller, the subject of which is not directly related to his/her business or professional activity
Entrepreneur with Consumer Rights – a natural person running a sole proprietorship concluding a contract directly related to his/her business activity, if the content of this contract indicates that it is not of a professional nature for him/her
Account – Customer account set up on the online platform of the Store, enabling access to purchased services and Goods.
Sales Agreement – A Goods sales agreement concluded between the Seller and the Customer via the Store.
Goods – a physical item that is the subject of sale in the Store.
Seller’s data – Seller’s contact details, in particular for complaints and returns: Gospodarstwo Rybackie DADOŃ, address: ul. Strzelecka 12, 76–004 Sianów, e–mail address: sklep@dadon.pl, telephone no. +48 504 136 304.
User – Customer or recipient of services provided by the Seller.

§2 Introductory Provisions

These regulations define the rules of using the Store and the rules and procedure for concluding distance selling contracts via the Store.
The Regulations are available continuously on the Store's website in a way that allows their downloading, reproduction and recording of their content by printing or saving on a medium at any time.
Making purchases in the Store requires access to a computer or mobile device with Internet access, a standard operating system, access to a web browser that supports JavaScript and necessary cookies, as well as e-mail. In addition, to make purchases, it is necessary to complete the ordering process during which it is necessary to provide data necessary to complete the order.
In the event of announcing a reduction in the price of the Goods, the Seller shall inform about the lowest price from the period of 30 days prior to the price reduction, in accordance with Art. 4 sec. 2 of the Act of 9 May 2014 on informing about the prices of Goods and services.
The specific nature of each Product and its characteristic features can be found in the Product descriptions in the Store.
Sending illegal content via forms is prohibited.

§3 Registration

Creation of a Customer Account is possible after the Customer completes free Registration.
Registration takes place by the Customer completing the registration form provided by the Seller on the Store’s website / and sending it to the Seller by selecting the appropriate function marked with the “Create an Account” button.
During Registration, the Client sets an individual password to access the Account. The Client is obligated not to share the password with third parties.
During Registration, the Customer has the opportunity to become familiar with the Regulations and the Privacy Policy.
During Registration, the Customer may voluntarily consent to the processing of their personal data for marketing purposes by checking the appropriate box on the registration form. In such a case, the Seller clearly informs about the purpose of collecting the Customer's personal data, as well as about the Seller's known or expected recipients of such data.
After Registration, the Customer will immediately receive, by e-mail to the e-mail address provided in the registration form, a confirmation of Registration by the Seller. At that moment, the Agreement for the provision of the Customer Account management service by electronic means is concluded, and the Customer will be able to access the Customer Account and make changes to the data provided during Registration.

§4 Making purchases in the Store

The Customer may make purchases in the Store after logging in to the Customer Account or without registration.
The gross price of the Goods including VAT is given on the Store's website. The prices of the Goods do not include delivery costs, which are indicated each time in the process of placing an Order
Information about the Goods provided on the Store's websites, in particular their descriptions, technical and operational parameters and prices, constitute an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code.
After selecting the Goods, in order to make a purchase, the Customer should take the next steps in accordance with the messages displayed on the Store's pages. If the customer has a discount code, they can enter it in the basket or during the ordering process. The customer can then calculate the costs of the basket and then proceed to payment.
In order to place an order, the Customer must provide data marked as mandatory in the forms. Until the button ending the order is clicked, the Customer has the option to modify the order or the data provided.
In order to finalize the order, the Customer must place the order by clicking the order completion button "Pay now" on the order summary page. To place an order, it is necessary to add the Goods to the basket, fill in the data and express the required consents, including acceptance of the regulations.
After placing an Order, the Seller immediately confirms its receipt and simultaneously accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution is made by sending the Customer an appropriate e-mail message by the Seller to the Customer's e-mail address provided when placing the Order, which contains at least the Seller's statements about receiving the Order and its acceptance for execution and confirmation of concluding the Sales Agreement. Upon receipt by the Customer of the above e-mail message, a Sales Agreement is concluded between the Customer and the Seller.
Depending on the Goods ordered, an Agreement may be concluded between the Customer and the Seller:
The content of the concluded Sales Agreement shall be recorded, secured and made available to the Customer by making these Regulations available on the Online Store website and by sending an e-mail message to the Customer. The content of the Sales Agreement shall be additionally recorded and secured in the IT system of the Seller's Online Store.
The Seller reserves the right to suspend the order in the event of justified doubts as to the truthfulness and reliability of the data entered by the Customer in the registration form. In such a situation, the store will immediately contact the Customer.

§5 Delivery

Delivery of the Goods is available within the territory of the Republic of Poland.
The customer can choose the delivery methods indicated in the ordering process, i.e.:
1) personal collection at the Seller's registered office,
2) courier company,
3) by courier company in refrigerated conditions - if such an option is available for the location selected by the Customer and is available in the ordering process.
4) parcel locker – applies only to orders containing accessories that do not require fast transport at low temperatures;
5) refrigerator – if this option is available in the ordering process.
Delivery of the Goods to the Customer is subject to payment if the Goods require physical shipment, unless the Sales Agreement provides otherwise. The costs of delivery of the Goods (including transport, delivery and postal fees) are indicated to the Customer on the Online Store website in the information tab regarding delivery costs and during the placement of the Order, including when the Customer expresses their will to be bound by the Sales Agreement. In justified cases, the Store may send several separate shipments as part of one order without incurring additional costs by the Customer.
The delivery cost indicated on the Store Website applies to a shipment weighing no more than 30 kg. In the case of an order whose total weight, including the packaging intended for shipping, exceeds 30 kg, the Seller contacts the Customer to determine the shipping costs.
Orders are shipped from Monday to Thursday. The Seller, taking into account the specific nature of the Goods offered, which require fast transport at low temperatures, does not ship orders on Fridays.
The delivery date of the Goods to the Customer depends on the date of placing the order. An order placed by 12:00 will be delivered to the Customer on the next business day; in the case of an order placed after 12:00 – the order will be delivered within 2 consecutive business days, unless a different date is given in the description of the given Goods or when placing the Order or by contacting the Customer. In the event that the ordered Goods have different delivery times, the date given for the Goods with the longest delivery time applies.
The deadlines indicated in paragraph 5 above are counted from the date of posting the transfer to the Seller's account.
After receiving the parcel containing the order, the Customer should immediately place its contents in the refrigerator.

§6 Payment

The Store accepts payment methods available in the ordering process, including in particular traditional transfer and electronic payments.
The Seller provides the Customer with the following methods of payment under the Sales Agreement:
1) Electronic payments via Stripe, operated by Stripe Technology Europe Limited based in Ireland. The Stripe regulations can be found at: https://stripe.com/en-pl/legal/ssa ;
2) Electronic payments via Przelewy24, operated by PayPro SA in Poznań, 60-198 Poznań, ul. Pastelowa 8, entered into the Register of Entrepreneurs maintained by the District Court of Poznań Nowe Miasto and Wilda, 8th Commercial Division of the National Court Register under KRS number 0000347935. The Przelewy24 regulations can be found at: https://www.przelewy24.pl/regulamin;
3) Electronic payments via PayPal, operated by PayPal Polska Sp. z o. o. in Warsaw, ul. Emilii Plater 53, 00-113 Warsaw, entered into the Register of Entrepreneurs by the District Court for the capital city of Warsaw in Warsaw, 12th Commercial Division of the National Court Register under KRS number 0000289372. PayPal's regulations can be found at: https://www.paypalobjects.com/regulaminpal ;
If the Customer chooses to pay by bank transfer or electronic payments, the Customer is obliged to make the payment within 5 business days from the date of conclusion of the Sales Agreement. After this time, the order may be canceled.
The customer consents to the sending of invoices in electronic form.

§7 Non-conformity of the Goods with the Agreement; complaints

The basis and scope of the Seller's liability towards the Customer, if the Goods sold have a defect, are defined by generally applicable legal provisions, in particular the Consumer Rights Act.
The Seller hereby informs about the entrepreneur's liability for the compliance of the performance with the Agreement, as provided by law. The consumer has the right to use the guarantee, if it has been granted.
Before submitting a complaint and sending the Goods to the Seller, the Customer is requested to contact the Seller by phone +48 504 136 304 or by e-mail ( sklep@dadon.pl ) in order to speed up the complaint procedure and solve the problem.
The correspondence address for complaints and the address for returning the Goods is: Gospodarstwo Rybackie DADOŃ, address: ul. Strzelecka 12, 76–004 Sianów.
The Goods are in compliance with the Agreement if, in particular, their description, type, quantity, quality, completeness and functionality comply with the Agreement.
If the Goods do not comply with the Agreement, the Consumer may request their repair or replacement.
The Seller may make a replacement when the Consumer requests a repair, or the Seller may make a repair when the Consumer requests a replacement, if bringing the Goods into conformity with the Agreement in the manner chosen by the Consumer is impossible or would require excessive costs for the entrepreneur. If repair and replacement are impossible or would require excessive costs for the entrepreneur, he may refuse to bring the Goods into conformity with the Agreement.
The Seller shall repair or replace within a reasonable time from the moment the Consumer informs him of the lack of conformity with the Agreement, and without excessive inconvenience to the Consumer, taking into account the specificity of the Goods and the purpose for which the Consumer acquired them. The costs of repair or replacement, including in particular the costs of postage, transport, labour and materials, shall be borne by the Seller.
The Consumer provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Consumer at its own expense. The Consumer is not obliged to pay for the normal use of the Goods that were subsequently replaced.
In the cases specified in the Consumer Rights Act, the Consumer may submit a declaration of a price reduction or withdrawal from the contract. In particular, this applies to situations in which the Seller has refused to bring the Goods into conformity with the Agreement or has not brought the Goods into conformity with the Agreement.
The Seller shall return to the Consumer the amounts due as a result of exercising the right to reduce the price immediately, no later than within 14 days from the date of receipt of the Consumer's statement on the price reduction.
In the event of withdrawal from the contract, the Consumer shall immediately return the Goods to the Seller at his expense. The Seller shall return the price to the Consumer immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.
The consumer may not withdraw from the contract if the lack of conformity of the Goods with the Contract is immaterial. It is presumed that the lack of conformity of the Goods with the Contract is material.
The entrepreneur is liable for any lack of conformity of the Goods with the Agreement existing at the time of delivery and revealed within two years of that time, unless the expiry date of the Goods, specified by the entrepreneur, his legal predecessors or persons acting on their behalf, is longer.
It is presumed that any lack of conformity of the Goods with the Contract which became apparent within two years of the date of delivery of the Goods existed at the time of delivery, unless it is proven otherwise or this presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the Contract.
The Seller is obliged to respond to the Consumer's complaint within 14 days of receiving it.
If a warranty has been granted for the Goods, information about it and its content will be included in the description of the Goods in the Store.
The rights arising from the non-conformity of the Goods with the Agreement are granted to the Consumer and the entrepreneur with the rights of the Consumer.

§8 Right to withdraw from the contract

You have the right to withdraw from this contract without giving any reason within 14 days from the date of taking possession of the purchased items. The period for withdrawal from the contract expires after 14 days from the date on which you took possession of the item or on which a third party other than the carrier and indicated by you took possession of the item.
Due to the fact that the Seller offers Goods that spoil quickly and require storage in appropriate conditions, the right to withdraw from the contract in the scope of Goods in the form of fresh fish is completely excluded pursuant to Art. 38 sec. 1 item 4 of the Consumer Rights Act.
To exercise the right to withdraw from the contract, you must inform us (Gospodarstwo Rybackie DADOŃ, address: ul. Strzelecka 12, 76–004 Sianów, e–mail address: sklep@dadon.pl, phone no. +48 504 136 304) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by filling in the withdrawal form constituting Annex No. 1 or by sending a letter by post or e-mail).
You may use the model withdrawal form, but this is not obligatory. In order to meet the withdrawal deadline, it is sufficient for you to send information regarding the exercise of your right to withdraw from the contract before the withdrawal deadline expires.
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), immediately and in any event no later than 14 days from the day on which we are informed of your decision to exercise the right to withdraw from this contract.
We will make the reimbursement using the same means of payment that you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we receive the item or until you provide us with proof of having sent it back, depending on which event occurs first.
The Goods should be returned to the following address: Gospodarstwo Rybackie DADOŃ, address: ul. Strzelecka 12, 76–004 Sianów.
Please return or hand over the goods to us immediately and in any case no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the expiry of the 14-day period.
You will only have to bear the direct costs of returning the items.
You are responsible for any reduction in the value of the item resulting from using it in a way other than necessary to establish the nature, characteristics and functioning of the item.
In accordance with Article 38 of the Consumer Rights Act, the right to withdraw from the Sales Agreement does not apply to the Consumer in relation to, among others, the following agreements:
1) for the provision of services for which the Consumer is obliged to pay a price, if the entrepreneur has fully performed the service with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has provided the service he will lose the right to withdraw from the contract, and has acknowledged this;
2) where the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the deadline for withdrawal from the contract expires;
3) where the subject of the provision is a non-prefabricated Product, manufactured according to the Consumer’s specifications or intended to meet his individual needs;
4) where the subject of the provision is Goods that spoil quickly or have a short shelf life;
5) where the subject of the provision is Goods delivered in a sealed package which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
6) where the subject of the provision are Goods which after delivery, due to their nature, are inseparably connected with other items;
7) where the subject of the service are alcoholic beverages, the price of which was agreed upon at the conclusion of the sales contract and which can only be delivered after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control;
8) in which the Consumer has expressly requested the entrepreneur to come to him for urgent repair or maintenance; if the entrepreneur provides additional services other than those requested by the Consumer, or supplies Goods other than spare parts necessary to perform the repair or maintenance, the Consumer has the right to withdraw from the contract in respect of additional services or Goods;
9) where the subject of the provision are audio or visual recordings or computer programs supplied in a sealed package, if the package was opened after delivery;
10) for the delivery of newspapers, periodicals or magazines, with the exception of subscription agreements;
11) concluded through a public auction
12) for the provision of accommodation services other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sporting or cultural events, if the contract specifies the day or period of provision of the service;
13) for the supply of digital content not supplied on a tangible medium, for which the Consumer is obliged to pay the price, if the entrepreneur commenced the provision with the express and prior consent of the Consumer, who was informed before the commencement of the provision that after the entrepreneur has fulfilled the provision, the Consumer will lose the right to withdraw from the contract, and has acknowledged this, and the entrepreneur has provided the Consumer with the confirmation referred to in Article 15 paragraphs 1 and 2 or Article 21 paragraph 1 of the Consumer Rights Act,
14) for the provision of services for which the Consumer is obliged to pay the price for which the Consumer has expressly requested the entrepreneur to come to him for the purpose of repairs and the service has already been fully performed with the express and prior consent of the Consumer.
The right to withdraw from a contract concluded at a distance does not apply to any entity other than the Consumer or the Entrepreneur with the rights of a Consumer.

§9 Provision of services by electronic means

The Seller takes steps to ensure the fully correct operation of the Store, to the extent resulting from the current technical knowledge and undertakes to remove any irregularities reported by Customers using the Seller's Data within a reasonable time.
Free services provided electronically by the Seller are:
a) the ability to create an account in the Store,
b) the possibility of concluding a contract with the Seller electronically,
c) the possibility of receiving the Newsletter (if the Newsletter subscription is enabled on the Store's website)
The account is created by filling out the registration form or, if such a possibility is provided, by selecting the appropriate consent in the ordering process. Upon successful registration of the account in the Store, a free Agreement for the provision of electronic services is concluded for an indefinite period.
The Customer may at any time delete the account in the customer panel or send a deletion request to the e-mail address of the Store.
The customer's account stores information about the customer's data and orders placed. In the event of deletion of the account, the Seller will store information about orders placed until the limitation period for possible claims arising from a specific legal relationship expires or for the entire duration of the Store's operation - unless the Customer objects to the storage of this information and the Seller does not have an overriding legitimate interest in storing it.
The subscription to the Newsletter can be made by sending a completed Newsletter subscription form or by indicating consent in the ordering process. In the event of an effective subscription to the Newsletter, the Seller provides an electronic service consisting of sending the Customer e-mails containing information about the Seller's products, promotions or services. The Customer may at any time resign from receiving the Newsletter by clicking the button for resigning contained in the e-mail or by sending the resignation to the Store's e-mail address.
If the Customer wishes to file a complaint, they should provide their name and surname, correspondence address, type and date of the irregularity related to the operation of the store.
The Seller undertakes to consider each complaint regarding the operation of the Store within 14 days. The Customer is asked to send the complaint to the Seller's e-mail address.
The content contained in the Newsletter is subject to copyright protection. It is prohibited to copy, record, or distribute it without the consent of the Seller.
The consumer may withdraw from the contract for the supply of digital content within 14 days of its conclusion, without giving any reason, by providing information to the Seller. Regardless of this, the user may at any time submit a declaration of withdrawal from the services provided.

§10 Provisions concerning entrepreneurs

The provisions of this section apply to customers who are entrepreneurs.
The parties completely exclude liability under warranty for defects.
The Seller may terminate the agreement for the provision of electronic services in the scope of maintaining the Customer's account with immediate effect and without indicating the reasons. This does not result in any claims against the Seller in this respect.
The Seller has the right to withdraw from the contract without giving a reason within 14 days of its conclusion, by sending the entrepreneur an appropriate statement. This does not result in any claims against the Seller on this account.
The customer is obliged to examine the shipment at the time and in the manner accepted for the given type of shipment and should immediately take steps to establish the carrier's liability. The seller is not liable for loss, shortage, damage to the Goods or for delay in the shipment's transport occurring from its acceptance for transport to its delivery to the entrepreneur.
The seller has the right to limit the available payment methods and require the entrepreneur to make an advance payment in whole or in part.
The total liability of the Seller towards the entrepreneur for failure to perform or improper performance of the contract by the Seller is limited to the amount of the price paid for the Goods and delivery costs. The Seller is not liable for lost profits towards the entrepreneur.
The court with jurisdiction to resolve any disputes between the Seller and the entrepreneur is the court with jurisdiction over the Seller's registered office.
The provisions of this paragraph are not intended to limit the entrepreneur's rights over the Consumer's rights to which he is entitled under generally applicable provisions.

§11 Opinions

The Seller uses a tool for placing Customer reviews provided by Zaufane.pl - Fabryka e-biznesu spółka z ograniczoną odpowiedzialnością with its registered office in Rzeszów, address: ul. Trembeckiego 11A, 35-234 Rzeszów, entered into the register of entrepreneurs of the National Court Register maintained by the District Court in Rzeszów, 12th Commercial Division of the National Court Register, under the number KRS0000313751, NIP 8133563947, REGON 180361630, with the share capital of PLN 180,000.00.
Detailed information regarding opinions provided in the Store can be found at: https://zaufane.pl/regulamin.
We publish all opinions (both positive and negative) and do not interfere with their content, nor do we offer additional benefits related to issuing or withdrawing an opinion.
For the above reasons, we can assure you that the opinions available on the Store's website are verified and authentic and reflect actual shopping experiences.
Opinions about the Store may be posted on the websites of other entities. In the case of such opinions, the rules applied by these entities apply to assess the credibility and authenticity of the opinion. On its part, the Store makes every effort to ensure that opinions about the store are always credible and authentic.

§12 Personal data protection

The administrator of Customers' personal data collected via the Online Store is the Seller.
The principles of processing personal data of their recipients and the Customer's rights are included in the Store's Privacy Policy.

§13 User Content

User Content is content posted independently or through the Store by any User:
1) opinions or comments about the store or products,
2) additional information not required when placing an order, contained in the customer's account, posted independently or via the Store.
The User may not publish content that constitutes illegal content within the meaning of the Digital Services Act (DSA) or is otherwise contrary to the law, these Terms and Conditions or good practice, in particular:
1) content used to commit an offence or crime,
2) content violating personal rights or copyrights,
3) spam content,
4) content used to conduct unfair competitive activities, including unauthorized marketing activities, 5) content inconsistent with the subject matter of the website to which it relates.
We may verify, block and remove unlawful content while maintaining the principles of objectivity and due diligence.
Reporting illegal content should include:
1) a sufficiently substantiated explanation of the reasons why the person or entity in question alleges that the relevant information constitutes illegal content,
2) indication, if possible, of the electronic location of the information, such as the URL address and additional information enabling identification of illegal content,
3) the name and surname or business name and e-mail address of the reporting person or entity – except for reports concerning information deemed to be related to one of the offences referred to in Articles 3 to 7 of Directive 2011/93/EU;
4) a statement confirming the good faith belief of the person or entity submitting the report that the information and allegations contained therein are correct and complete.
If, as a result of verification undertaken on our initiative or resulting from a report, we determine that certain content is illegal, we may decide to block or remove it.
Both the User who reported the content and does not agree with our decision and the User whose content we have deemed illegal have the right to appeal decisions regarding the content through the contact point indicated in paragraph 13 below. The appeal should include the name and surname, contact details and the reasons for the request to change the decision.
Once you have submitted your appeal, we will promptly acknowledge receipt and process it within 14 days. Appeals will not be processed in an automated manner. The reasons for our decision will be provided in accordance with all requirements under the Digital Services Act.
The User has the right to appeal decisions regarding content through the contact point indicated in paragraph 13 below. The appeal should include the name, contact details and the justification for the request to change the decision.
In the event of gross non-compliance with the provisions of this section and publishing illegal content, we may decide to temporarily block (suspend) or delete the account, as well as to limit the functionality of the account.
The condition for making a decision regarding the user's account is to maintain the principles of objectivity and due diligence. An appeal may be lodged against such a decision, which will not be considered in an automated manner. The appeal will be considered within 14 days, and the User will be immediately informed of its outcome.
We are not responsible for any User Content if:
1) we have no actual knowledge of illegal activity or illegal content and, in relation to claims for damages, we have no knowledge of facts or circumstances that clearly indicate illegal activity or illegal content;
2) We will take appropriate action immediately to remove or disable access to illegal content upon receiving such knowledge or information.
If we have any information giving rise to a suspicion that a criminal offence which threatens the life or safety of one or more persons has been, is being or may be committed, we will immediately inform the law enforcement or judicial authorities of the Member State or States concerned of our suspicion and provide all available information on this subject.
We have established a contact point that serves to implement our obligations related to the Digital Services Act (DSA) and through which the relevant authorities and Users can communicate with us: sklep@dadon.pl. Using the indicated e-mail address, it is possible, in particular, to report content that the User considers illegal.
None of the above provisions are intended to limit the User's rights and should not be interpreted as such.

§14 Final provisions

All rights to the Store and the Goods offered, including intellectual property rights, property rights and personal copyrights belong to the Seller. Without the Seller's consent, it is not possible to, among other things, duplicate or modify the content offered by the Seller.
The Seller reserves the right to make changes to the Regulations for important reasons, such as a change in the offer, a change in legal regulations. The new regulations come into effect on the date of publication. Registered Users will be informed of the change in the regulations by e-mail.
The Seller reserves the right to change the prices of the Goods and promotions without prejudice to contracts concluded before these changes.
In matters not regulated in these Regulations, the generally applicable provisions of Polish law shall apply.
None of the provisions of the Regulations are intended to limit the rights of the Consumer or the entrepreneur's rights as guaranteed by the Consumer Rights Act and other applicable legal acts.
In the event of a dispute arising out of the concluded sales agreement, the parties will endeavor to resolve the matter amicably.
The consumer has the option of using out-of-court complaint and claim settlement methods. The consumer has the option, for example:
1) to apply to a permanent consumer arbitration court with a request to resolve the dispute,
2) submitting a request to the provincial inspector of the Trade Inspection to initiate mediation proceedings to amicably resolve the dispute,
3) seek assistance from the district (municipal) consumer rights advocate or a social organization whose statutory tasks include consumer protection.
The consumer may use the EU ODR online platform, available at: https://ec.europa.eu/consumers/odr/
More detailed information can be found at: https://polubowne.uokik.gov.pl/.

Template for a declaration regarding a complaint and a declaration of withdrawal from the contract – using the templates below is not obligatory, but only recommended.

ANNEX 1
TO THE ONLINE STORE REGULATIONS

Place, date

Name, surname
Consumer Address
Order No.

DADOŃ Fishing Farm
12 Strzelecka Street
76-004 Sianów

DECLARATION OF WITHDRAWAL FROM THE CONTRACT
CONCLUDED AT A DISTANCE

I declare that, in accordance with Article 27 of the Act of 30 May 2014 on Consumer Rights, I withdraw from the contract no. ..................., concluded on ................... regarding the purchase of the Goods ……………………………………………

I am asking for a refund of the amount of ……………… to the bank account number:

……………………………………………………………………………………………………

……………………………………
Consumer's signature

ANNEX 2
TO THE ONLINE STORE REGULATIONS

Place, date

Name, surname
Consumer Address
Order No.

DADOŃ Fishing Farm

12 Strzelecka Street
76-004 Sianów

PRODUCT COMPLAINT FORM

I hereby notify that the Goods purchased by me on ……………. are inconsistent with the Agreement (defective). The defect is …………………………………………………………… ….
……………………………………………………………………………………………………………………………… …………………….

Order number (available after logging in or in the e-mail confirming the order) …………………………………………………………………………………………… ……………………………………………

The defect was discovered on ……………………….. . Due to the above, pursuant to the Act of 30 May 2014 on Consumer Rights:

• I request free repair of the Product
• I request the exchange of the Goods for a new one

In cases specified in the regulations:

• I hereby declare a reduction in the price of the Goods by the amount of ……….. (in words: ………) PLN,
• I hereby submit a declaration of withdrawal from the contract

please refund the given amount to the account ………………………………………………………………………

/by postal order to my address ……………………………………………………....

……………………………………
Consumer's signature

Documents to download:
PRODUCT_COMPLAINT_FORM
WITHDRAWAL FORM

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